Cante

Policies

Privacy Policy

Your privacy is important to us. Cantehub is committed to safeguarding your personal information. We collect only the necessary data to process your orders and improve your shopping experience.. Our privacy policy outlines how we collect, store, and use your information to ensure a secure and trusted environment for your online shopping.

Shipping Policy

We offer fast and reliable shipping for all orders at Cantehub. Once your order is placed, our suppliers will process and ship it directly to you. You can expect delivery within 30 to 40  days, depending on your location. We provide tracking information so you can follow your order’s progress. Shipping costs are calculated at checkout, and we strive to ensure that all orders arrive in perfect condition.

  1. Shipping Location

All products are shipped from China and US warehouses.

  1. Shipping Guarantee

We provide a shipping guarantee for our users. If we miss the delivery date (usually 30-40 days), we offer a full refund.
Refunds for delayed orders are counted from the date the package leaves the Cantehub warehouse.

  • Normal Circumstances: More than 30 days.
  • Busy Season: More than 40 days (e.g., Black Friday, Cyber Monday, Christmas).
  • Unforeseen Circumstances: Timelines may vary (e.g., epidemics). Please monitor our notification emails and messages for updates.

Please Note:
a. For orders shipped to the USA, European countries, New Zealand, and Canada, Cantehub will refund if the total shipping time exceeds 30 days.
b. For orders shipped to South America, the Middle East, India, and Africa, refunds are provided if the total shipping time exceeds 60 days.
c. Refunds are not issued for delays caused by delivery pending issues, such as:

  • Insufficient address
  • Unclaimed packages
  • Inability to contact the customer

You can check the delivery date as a reference. The date is counted from the time a tracking number is created.

Important:
During busy seasons like Black Friday, Cyber Monday, or Christmas, delivery times may be longer due to increased package volumes and limited shipping capacity. We will notify you in advance to protect your interests. Please refer to our refund policy for further details.

Terms and Conditions of Shipping Guarantee

Your order must meet the following conditions to qualify for a shipping guarantee refund:

  • The shipping option selected is the one displayed on the product page.
  • The products are eligible for delivery.
  • The shipping address provided is correct and eligible.

The guarantee does not apply in the following cases:

  • Refunds will not be issued due to unforeseen circumstances, such as epidemics, strikes, natural disasters, or wars.
  • Refunds will not be issued if the package is shipped to the following countries:
    Haiti, Kyrgyzstan, Madagascar, Mauritius, Bangladesh, Nepal, Nicaragua, Swaziland, Jamaica, Zambia, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Egypt, Sudan, Libya, Algeria, Angola, Bahamas, Benin, Belize City, Burundi, Dominican Republic, Gambia, Grenada, Cuba, Palestine, Paraguay, Guatemala, Reunion, The Commonwealth of Puerto Rico, Hawaii, Alaska, Guadeloupe, Martinique, and French Guiana.
  1. Shipping Method

Netherlands Post and Singapore Post: Support worldwide delivery.

  • UK Express: All UK packages will be shipped by UK Express by default.
  • US Express: Delivers only to the U.S. (excluding military bases) via USPS. This fast shipping method is available when fulfilling an order.
  • CA Express: Ships to Canada only via Canada Post.
  • AU Express: Ships to Australia only via Australia Post.
  1. Delivery Time
  • US Express: Average delivery time is 7-12 days.
  • CA Express: Average delivery time is 8-15 days.
  • AU Express: Average delivery time is 7-9 days.
  • UK Express: Average delivery time is 6-10 days.

Note: During busy seasons, delivery times may experience a delay of 3-5 days

Info

Cantehub is your go-to online toy store offering a wide variety of toys for kids. We are a dropshipping store, meaning we work with trusted suppliers to deliver high-quality toys directly to you. Whether you’re looking for educational toys, action figures, or games, Cantehub makes shopping easy, convenient, and affordable.