Refund Policy

At Cantehub, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your toy, you can return it within 30 days of receipt for a full refund or exchange. The product must be unused, in its original packaging, and in resalable condition. If you wish to initiate a return, please contact our customer service team, and we will guide you through the process.

Cantehub offers a warranty for all products. The warranty period is 30 days from the day of receipt of the product. After 30 days, we don't support refunds.

 This refund policy is for Cantehub users who have problems with their order, product, or package. Cantehub will process refunds within 24-48 hours.
Cantehub is committed to providing the best service for all users. To better address return and refund issues, please review the following details:

What You Need to Provide:

1. Photos/Videos of the Damaged Item: Submit materials to prove the damage.
2. Screenshots of the Dispute: Include the name, date, and content of the dispute (e.g., customer complaint/dispute raised through PayPal, email, chat, etc.).
3. (Optional) Tracking Number of the Item: If Cantehub requests a return, you must provide the tracking number to prove that the item was returned.

How to Request a Refund:

1. Contact Cantehub customer service via the Account Support section in your dashboard.
2. Submit photos/videos of the damaged product and screenshots of the dispute.

Note:
Refunds will be processed to the original payment channel (PayPal or credit card) or to your account balance. For faster processing, we recommend refunding to the account balance, which can be used for future orders or withdrawn anytime.

Cases Where Cantehub Issues Refunds:

1. Damaged Products
   If the product arrives damaged, Cantehub offers a full refund or replacement.
2. Incorrect or Missing Products
   Cantehub follows strict quality control standards. If any of the following occur, we offer a full refund or replacement:
   • Incorrect product
   • Product with the wrong color, size, etc.
   • Product missing a component
     Note: You don’t need to return incorrect products. Provide photos of measurements if there is a sizing issue, ensuring correct measurement methods.
3. Products Out of Stock
   A full refund will be provided if the product is out of stock.
4. Products Unable to Ship
   If a product cannot be shipped due to limited transportation options, Cantehub offers a full refund.
5. Delayed Orders
   Refunds are available for delayed orders based on the following timelines:
   • Normal Circumstances: More than 30 days after the package leaves warehouse.
   • Busy Seasons: More than 40 days (e.g., Black Friday, Cyber Monday, Christmas).
   • Unforeseen Circumstances: Timelines may vary (e.g., epidemics). Please refer to notification emails or messages.

Specific Conditions:

1. • Orders to the USA, Europe, New Zealand, and Canada: Refunds if shipping exceeds 30 days.
   • Orders to South America, the Middle East, India, and Africa: Refunds if shipping exceeds 60 days.
   • Delays caused by insufficient addresses, unclaimed packages, or customer inaccessibility are non-refundable.
2. Canceled Orders
   Refunds are available if an order is canceled before shipping. Exceptions:
   • POD Orders: Customized products are non-refundable.
   • Branding Projects: Non-refundable after 48 hours of payment.
3. Missing Packages
   If the package is lost during delivery, Cantehub offers a full refund.
4. Other Conditions
   A warranty of 30 days from receipt of the product is provided. Refund requests beyond 30 days are not supported.

Cases Where Cantehub Does Not Issue Refunds:

1. Order Delivered
   No refunds or replacements for orders marked as delivered.
2. Unclaimed Packages
   Unclaimed packages will be destroyed by local carriers within 48 hours.
3. Tracking Information Alerts
   No refunds for tracking alerts caused by:
   • Incorrect/insufficient address
   • Refused package
   • Customs clearance issues
   • Non-existing recipient

Additional Notes:

1. Expiration Date for Raising Disputes
   Disputes must be raised within 30 days of receiving the product.
2. Denied Disputes
   Disputes will be denied under the following conditions:
   • Expired tracking information (post office maintains tracking info for 180 days).
   • Certain shipping options (e.g., Post NL, Electric Post NL for specified countries).
   • Specific destinations (e.g., Haiti, Kyrgyzstan, Madagascar, and others listed).
   • Force majeure events (e.g., natural disasters, epidemics, strikes).
   • Buyer’s preference (e.g., dislike of product, unusual smell, or minor listing discrepancies).